Privacy Policy

Who we are

Glass-House.Studio are a small glass studio in Leicestershire run by Lesley. Our website address is: https://glass-house.studio and Facebook account is Springy Crafts Glass.

What personal data we collect and why we collect it

Customer information

When you place an order with Glass-House.Studio we use your data to successfully process and deliver your order and collect payment (and make a refund should that ever be needed}. After completion of the order, we do not retain any transactional information. Nor do we ever pass any information to any third party. We may retain email information with permission to keep you informed of new products or relevant offers by a newsletter for 12 months. You can opt-out of these newsletters at any time.

When you purchase from Glass-House.Studio, we ask you to provide information including your name, invoice address, delivery address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our shop
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our online shop offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

If you subscribe to our newsletter using the contact form we will retain your information with permission to keep you informed of new products or relevant offers by newsletter for 12 months. You can opt-out of these newsletters at any time.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

When you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and postage or shipping
  • Delivery address: we’ll ask you to enter this so we can, for instance, estimate delivery costs before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to analyse web traffic. No personal details are captured, just statistics.

Who we share your data with

Other than for successful purchasing transactions, communication and deliveries, we do not share your information with any third parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

We store the personal information of customers who register on the website in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. All customer purchase data necessary for financial accounting is kept for 7 years. Contact form entries, communication preferences and details are kept for 1 year.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

Contact Glass-House.Studio by email to . If the query is concerning any aspect of Privacy please include the word privacy in the subject.

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